What areas does OCDC Cleaners cover?

OCDC Cleaners provides commercial and specialist cleaning services across Newcastle upon Tyne, Gateshead, and Northumberland. We also cover wider Tyne and Wear on request.

Is OCDC Cleaners fully insured?

Yes. OCDC Cleaners Ltd is fully insured and COSHH compliant. We carry out risk assessments and site audits as standard.

What specialist cleaning services does OCDC Cleaners offer?

OCDC Cleaners offers biohazard and trauma cleaning, hoarding clearance, end of tenancy deep cleans, builders and renovation cleans, and commercial contract cleaning.

Has OCDC Cleaners won any awards?

Yes. OCDC Cleaners Ltd was named Commercial Cleaning Company of the Year 2025 at the Prestige Awards. The company was also featured on BBC's DIY SOS: The Big Build in March 2022.

How do I get a quote from OCDC Cleaners?

You can request a free quote by filling in the contact form on the website at ocdccleaners.co.uk, or by calling 0191 243 0995.

Legal

Privacy Policy

OCDC Cleaners Ltd | Last updated: March 2026

1. Who We Are

OCDC Cleaners Ltd is a commercial and specialist cleaning company based in Newcastle upon Tyne, operating across Newcastle, Gateshead, and Northumberland. We are registered in England and Wales.

For any questions about this Privacy Policy or how we handle your personal data, please contact us at: [email protected]

2. What Personal Data We Collect

When you submit an enquiry or quote request through our website, we collect the following information:

First name and last name
Email address
Phone number (optional)
The type of service you are enquiring about
Any additional details you provide in the message field

We do not collect payment information, sensitive personal data, or data from children under the age of 16 through this website.

3. Why We Collect Your Data (Lawful Basis)

We collect and process your personal data on the basis of Legitimate Interests (Article 6(1)(f) of UK GDPR). When you submit an enquiry, you have a clear expectation that we will use your contact details to respond to your request. Processing your data to respond to your enquiry is necessary for that purpose and does not override your rights.

We use your information solely to respond to your enquiry and, where relevant, to follow up regarding the services you have requested. We do not use your data for automated decision-making or profiling.

4. How We Store and Share Your Data

Enquiry data submitted through this website is stored securely in GoHighLevel, a customer relationship management (CRM) platform we use to manage our client communications. GoHighLevel is a US-based company that participates in the EU-US Data Privacy Framework and provides a Data Processing Agreement (DPA) that governs how they handle data on our behalf.

We do not sell, rent, or share your personal data with any other third parties. Your data is not used for advertising or marketing purposes without your explicit consent.

5. Analytics

This website uses Umami Analytics, a privacy-focused, open-source analytics tool. Umami does not use cookies, does not collect personally identifiable information, and does not track you across websites. It records only anonymous page view data (such as which pages are visited and which country the visit originates from). No personal data is involved in our analytics.

6. How Long We Keep Your Data

We retain enquiry data for a period of 24 months from the date of your last contact with us. After this period, your data is deleted from our CRM. If you would like your data deleted sooner, please contact us at [email protected] and we will action your request within one calendar month.

7. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — you can request a copy of the data we hold about you.
Right to rectification — you can ask us to correct inaccurate data.
Right to erasure — you can ask us to delete your data.
Right to restrict processing — you can ask us to limit how we use your data.
Right to object — you can object to us processing your data on the basis of legitimate interests.

To exercise any of these rights, please email us at [email protected]. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

8. Cookies

This website does not use tracking cookies or advertising cookies. Our analytics tool (Umami) is cookieless by design. No cookie consent banner is required because no cookies are set when you visit this site.

9. Security

All data submitted through this website is transmitted over an encrypted HTTPS connection. Enquiry data is stored within GoHighLevel's secure, access-controlled platform. We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will always reflect when it was last revised. Continued use of the website after any changes constitutes your acceptance of the updated policy.

Email: [email protected]
Phone: 0191 243 0995
OCDC Cleaners Ltd, Newcastle upon Tyne, England